Terms of Service

Information about service requests, estimates and appointments made through our website.

Website enquiries

Submitting a booking form requests contact from the business; it does not guarantee an appointment, repair date, emergency attendance or acceptance of a job. We contact you to confirm whether the service is available for the model, fault and location.

Estimates and fees

Any call-out, assessment, labour, materials, travel or specialist charges should be confirmed before service. An online enquiry is not a fixed price quotation. Additional faults or parts may require a revised proposal and your approval.

Availability and equipment

Repairs depend on safe site access, appropriate technical scope, equipment condition and the availability of parts. We may advise against repair where it is unsafe or uneconomical. The website does not claim manufacturer affiliation or authorisation.

Gas, electrical and refrigerant work

Regulated work must be handled by appropriately qualified or registered practitioners within their authorised scope and subject to applicable South African requirements. Ask about any required certificate of conformity or relevant records before work.

Emergency faults

If there is suspected gas leakage, fire, smoke or immediate danger, prioritise the appropriate emergency response. Telephone or online contact with the business is not a substitute for emergency services.

Warranties and liability

Any repair warranty, exclusions and workmanship terms must be stated in the service quotation or invoice rather than assumed from general website content. Nothing here excludes consumer rights that cannot lawfully be excluded.

Contact

For the terms applicable to your specific service request, call 081 710 2602 or email info@pretoriaappliancesrepair.co.za.

Last updated: 11 October 2026.